Privacy Policy for Spa Eureka

Spa Eureka (located in Eureka Hotel, Al Rigga, Dubai) is committed to ensuring the privacy and protection of your personal data in compliance with the UAE Federal Law No. 45 of 2021 concerning the protection of personal data (UAE Personal Data Protection Law (PDPL)). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information.

Personal Data We Collect

When you visit Spa Eureka's website or engage with our services, we may collect the following types of personal information:

• Contact Information: Name, phone number, email address, and home address.

• Booking Information: Details regarding your spa treatments, preferences, and bookings.

• Payment Information: Credit/debit card information, billing address, and other payment details.

• Device Information: IP address, browser type, time zone, and information about the devices you use to access our website.

• Usage Data: Information about how you navigate and use our website.

Purpose of Collecting Personal Data

We collect and process your personal data for the following purposes:

1. Providing Services: To manage bookings, appointments, and spa-related services.

2. Communication: To contact you about your bookings or inquiries via email, phone, or WhatsApp.

3. Marketing: With your explicit consent, we may send promotional messages or offers related to our services.

4. Legal Compliance: To fulfill legal obligations under UAE laws and regulations.

5. Payment Processing: To securely process payments and issue receipts.

How We Share Your Data

Your personal data will not be sold, traded, or leased to third parties. However, we may share your data with the following entities in compliance with Dubai's data protection laws:

• Service Providers: We may share your information with third-party service providers for booking management, payment processing, or marketing campaigns.

• Law Enforcement: If required by law, we may disclose your data to UAE authorities.

Data Security

We employ industry-standard security measures to protect your personal data from unauthorized access or disclosure. These include:

• Encrypted Data Storage: Your data is stored in encrypted servers in compliance with UAE law.

• Secure Payment Processing: We follow strict protocols to ensure safe processing of payment details.

However, please note that no data transmission over the internet can be guaranteed as 100% secure. While we strive to protect your information, we cannot guarantee the absolute security of your data.

Your Rights

Under the UAE Personal Data Protection Law (PDPL), you have the following rights concerning your personal data:

1. Right to Access: You can request a copy of the personal data we hold about you.

2. Right to Rectification: You may request correction of any inaccurate personal data.

3. Right to Erasure: You can request deletion of your data when it is no longer needed.

4. Right to Restriction: You may request that we restrict the processing of your data.

5. Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.

To exercise these rights, please contact us at info@spaeureka.com.

Cookies and Tracking Technologies

Our website uses cookies to track and enhance your browsing experience. Cookies collect information about your activity on our site, helping us improve our services and tailor content to your preferences. You may disable cookies in your browser settings, though this may impact your experience on our website.

Legal Compliance and Dispute Resolution

We comply with all applicable UAE Federal Laws concerning data protection and privacy. If you believe your data rights have been violated, you have the right to lodge a complaint with the UAE Data Office.

Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or the law. Any changes will be posted on this page, and we encourage you to review this page regularly.

Contact Us

For more information about our privacy practices or to exercise your rights, please contact us at:

Spa Eureka
Eureka Hotel, Al Rigga, Dubai
Email: info@spaeureka.com
Phone: +971 56 368 2759, +971 56 490 8436